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Terms & Conditions

Last Updated: January 26, 2026

1. Introduction

Welcome to Thoutam ShailiHaus ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

2. Use of Our Website

2.1 Eligibility

You must be at least 18 years old to make purchases on our website. By using our services, you represent that you meet this age requirement.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, colors, or other content on our website are accurate, complete, reliable, or error-free.

3.2 Pricing

All prices are listed in AED (United Arab Emirates Dirham) and are subject to change without notice. We reserve the right to modify prices at any time.

3.3 Stock Availability

All products are subject to availability. We reserve the right to limit quantities or refuse orders at our discretion.

4. Orders and Payments

4.1 Order Placement

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline any order.

4.2 Payment Methods

We currently process orders through WhatsApp. Payment arrangements will be coordinated directly with our customer service team.

4.3 Order Confirmation

You will receive an order confirmation via WhatsApp once your order is processed.

5. Shipping and Delivery

5.1 Delivery Areas

We currently deliver to Abu Dhabi, Dubai, and Sharjah. Delivery fees vary by location:

5.2 Free Delivery

Orders over AED 599 qualify for free delivery.

5.3 Delivery Time

We aim to deliver within 3-5 business days. Delivery times may vary based on location and product availability.

6. Returns and Refunds

6.1 Return Policy

Items may be returned within 7 days of delivery if they are unused, unwashed, and in original condition with tags attached.

6.2 Non-Returnable Items

6.3 Refund Process

Approved returns will be refunded to the original payment method within 7-10 business days.

7. Raffle Program

7.1 Entry Requirements

Customers earn 1 raffle entry for every AED 59 spent (calculated on subtotal before delivery fees).

7.2 Prize Details

Raffle prizes and draw dates are displayed on our raffle page and may be updated at our discretion.

7.3 Winner Selection

Winners are selected randomly and will be contacted via WhatsApp. Prizes must be claimed within 30 days.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Thoutam ShailiHaus and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

9. Privacy Policy

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your information as described.

10. Limitation of Liability

Thoutam ShailiHaus shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes acceptance of the modified terms.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

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